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ACA Final Enrollment Glitches Don't Faze Kansas City Navigators

Alex Smith

The healthcare.gov website was stalled for several hours in the final day of open enrollment for Affordable Care Act insurance.

But with the deadline extended for many, those involved in enrollment in Kansas City, Kan., shrugged off the glitches.

Enroll Wyandotte at the Wyandotte County Health Department signed up 30 to 40 people for insurance in the past week, compared to a slow trickle in the first few months of the year.

The Department of Health and Human Services says that the nationwide crush of visitors and a software bug caused website problems Monday.

“I was not panicked caused it’s happened quite a lot," says certified application counselor Molly Moffett. "[I] kind of expected it.”

Federal officials announced last week that those who had started an application by the end of today would be allowed to complete the application after the deadline.

Local navigators and counselors will continue to work with applicants in the coming weeks.

As a health care reporter, I aim to empower my audience to take steps to improve health care and make informed decisions as consumers and voters. I tell human stories augmented with research and data to explain how our health care system works and sometimes fails us. Email me at alexs@kcur.org.
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