© 2022 Kansas City Public Radio
NPR in Kansas City
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations
Community
On March 30, 2011, Google announced that it would bring its new high-speed fiberoptic network to Kansas City, Kan. Residents and businesses would be able to connect at a speed of 1 gigabit per second, 100 times faster than the average American's connection speed. In May 2011, the company announced that the service would be extended to Kansas City, Mo., as well. On July 26, 2012, Google announced that it would launch a television service along with the internet service. The announcement marked a six-week rally during which interested people can pre-register for Google's services. The next big date is Sept. 9, 2012, at which point the pre-registration period is over, and Kansas Citians who've secured the service can begin to schedule installations.

Amazon Ordering Woes? Holiday Shopping A Struggle For Some Google Fiber Users

amazon_0.JPG

Having trouble buying something off Amazon?

If you’re a Google Fiber customer, you’re not alone.

Midtown resident Angela Dreher-Bayman was trying to access the online retailer from her family’s new laptop computer last week, but the website wouldn’t load.

“I was trying to secretly purchase some Christmas presents, and I actually thought that it was just bogged down,” says Dreher-Bayman. “It was 7 p.m., so I thought maybe it was high traffic time.”

Dreher-Bayman had just about given up on her purchase. Then she got on the family’s desktop, which has a wired Internet connection. No problem.

The next day, one of Dreher-Bayman’s friends posted a link to a Google Fiber forum where a dozen Kansas Citians chimed in with their Amazon ordering woes.

The website worked just fine when accessed over Ethernet but slowed to a crawl over wireless.

Dreher-Bayman’s reaction? “It’s not just me!”

After an informal newsroom survey and Twitter inquiry, KCUR 89.3 reached out to Google Fiber. Your best bet if you’re not able to access Amazon or any other website? Contact Google Fiber Support directly.

"We want people to take advantage of everything the Internet has to offer,” a spokesperson told KCUR 89.3 in an email. “In order to provide a fast and full Internet experience, Google Fiber doesn't interfere with Internet traffic, or prioritize one website over another.”

But since that probably won’t make Amazon load any faster, try plugging your computer directly into the router for last-minute holiday shopping.

Elle Moxley is a reporter for KCUR 89.3. You can reach her on Twitter, @ellemoxley.

KCUR serves the Kansas City region with breaking news and powerful storytelling.
Your donation helps make non-profit journalism available for everyone.