Will a new 911 system make Kansas City wait times worse?
The hold times for people calling for help from Kansas City Police at times have topped two minutes. Police hope a proposed automated phone menu could help, but the fire department says the change would be less efficient for them.
For years, Kansas City, Missouri, has struggled to answer 911 calls quickly. Police and city officials are actively pursuing a new, automated feature they hope could speed things up. But not everyone in on board quite yet.
KCUR's Sam Zeff spoke with Up To Date host Steve Kraske about why the Kansas City Fire Department worries the proposed system might actually make things more complicated.
Kansas City Today is hosted by Nomin Ujiyediin. It is produced by Byron Love and KCUR Studios and edited by Gabe Rosenberg and Lisa Rodriguez.
You can support Kansas City Today by becoming a KCUR member: kcur.org/donate