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Kansas City's 311 Call Center Now Handling Coronavirus Calls Along With All The Rest

By Brian Ellison,

Published April 28, 2020 at 4:51 PM CDT

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A woman outdoors wearing a mask and talking on a cell phone during the coronavirus pandemic — Kansas City residents are reporting more instances of noncompliance with local stay-at-home orders.

Despite fewer operators and a spike in calls, the 311 call center in Kansas City, Missouri, continues to answer the phones 12 hours a day.

Eric Goodman, call center supervisor for Kansas City, Missouri, non-emergency hotline

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Brian Ellison

As a host and contributor at KCUR, I seek to create a more informed citizenry and richer community. I want to enlighten and inspire our audience by delivering the information they need with accuracy and urgency, clarifying what’s complicated and teasing out the complexities of what seems simple. I work to craft conversations that reveal realities in our midst and model civil discourse in a divided world. Follow me on Twitter @ptsbrian or email me at brian@kcur.org.

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Michelle Tyrene Johnson

Michelle is a reporter covering race, identity and culture and is an assistant talk show producer.

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